Armstrong’s Insurance Brokers #FreeToDo
Hayden Armstrong | 03 6331 5455 | armstrongs.net.au
“From a business perspective, it’s been able to free us up to engage with our clients and service our clients to the best of our ability.”
Armstrong’s Insurance Brokers are one of Tasmania’s leading insurance brokers, offering insurance solutions to businesses and individuals throughout Tasmania with a focus on delivering the best advice, solutions and services to meet all client’s insurance needs. Armstrong’s Insurance Brokers are part of the Steadfast Network and employ approximately 20 people in Hobart and Launceston.
With the increase of insurance services being delivered online, Armstrong’s Insurance Brokers require strategic advice and business IT support to assist them to improve service delivery in an increasingly competitive market.
Our Solutions
1. Establish Eaglecrest Technologies as the central point of contact to manage external technology providers that reduced wasted internal time and improved outcomes from external provider.
2. Managed Service Level Agreement to provide proactive, reliable technical support, that reduced downtime and improved productivity.
3. Provide a replacement server under a Hardware-as-a-Service agreement that improved network performance and financial management
4. We migrated Armstrong’s Insurance Brokers to the NBN, including a cost-effective redundant internet connection that Improved communication and productivity and decreased software costs.
4. Installed a Mobile Device Management platform to cover all staff mobile devices to increase security.
Technology Goals
1. Provide strategic guidance to assist in excelling in the delivery of insurance services to clients.
2. Manage external IT providers to save time and improve outcomes.
3. Provide reliable, consistent support that enables Armstrong’s Insurance Brokers to focus on service delivery.
Armstrong’s Challenges
Management of Technology Providers.
Lack of reliable IT Support.
Costly Hardware Upgrades.
Migrating to the NBN.
Mobile Device Management.
Going forward
Eaglecrest Technologies are continuing to work with Armstrong’s Insurance Brokers to lead them in ways they can enhance their operations to improve competitiveness and profitability, including exploring other cloud-based software.