A trusted technology solutions provider delivering Tasmanian Organisations Strategy, Compliance, Implementation, Enablement and Support of Technology to drive sustainable client growth

We combine both traditional MSP + Technology Advisory into ONE seamless offering

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What’s the Difference Between an MSP and a Technology Advisory Firm?

A Managed Service Provider (MSP) focuses on operational IT support, while a technology advisory firm focuses on strategic decision-making, governance, and adoption outcomes.


For Tasmanian organisations with 10–150 employees, this difference becomes critical once technology spend exceeds $50k–$250k per year or when risk, compliance, and change management matter more than day-to-day fixes. Many organisations assume they need better IT tools, when in reality they need better technology decisions before implementation begins.

Core Focus (Eaglecrest combines both)

MSP:

  • Keeps systems running

  • Responds to incidents and requests

  • Optimises uptime and support efficiency

Timing in the Technology Lifecycle (Eaglecrest combines both)

MSPs typically engage:

  • After tools are selected

  • During or after implementation

  • When problems already exist

Technology Advisory Firm:

  • Aligns technology to business strategy

  • Advises executives and boards

  • Defines what should be implemented and why

Technology Advisory Firms engage:

  • Before tools are chosen

  • During planning and governance design

  • To prevent failure, overspend, and poor adoption

Governance & Risk Responsibility (Eaglecrest combines both)

MSP approach:

  • Security and compliance handled operationally

  • Risk addressed tool-by-tool

Advisory approach:

  • Technology governance frameworks

  • Clear accountability and decision rights

  • Risk, compliance, and resilience designed upfront

Enablement & Adoption (Eaglecrest combines both)

MSP approach:

  • If it’s installed, it will be used.

Technology advisors focus on:

  • Change management

  • Staff enablement and training

  • Measuring adoption, not just deployment

Cost & Value Perspective.

Budgetting:

  • Optimised for support delivery, budget $150+ per user per month

  • Optimised for support + advisory, budget $250+ per user per month

Advisory value:

  • Reduces wasted spend

  • Prevents failed implementations

  • Improves long-term outcomes, not just IT performance

Example

A 20-user not-for-profit in Tasmania engaged advisory led support to help cleanup traditional reactive break / fix. Instead of starting with new tools, the advisory phase clarified governance gaps, adoption risks, and staff readiness before upgrading their systems.
The result: a phased implementation with higher adoption, fewer support tickets, and clearer board oversight within the first 6–12 months.

  • Tasmania-based advisory experience

  • SMB and not-for-profit focus

  • Independent, outcome-driven guidance

  • Emphasis on adoption and change — not just implementation